Education Support Spec III (New Student Navigator) – 00133
HIRING RANGE: Commensurate w/qualifications & experience
CLOSING DATE: Open Until Filled
GENERAL INFORMATION: Brightpoint Community College is a two-year public institution of higher education and one of the largest of the 23 community colleges in Virginia. With campuses in Chester and Midlothian in the metropolitan Richmond area and at off-campus classrooms throughout the area, Brightpoint Community College provides quality educational opportunities that inspire student success and community vitality. The College’s vision is a success story for every student.
RESPONSIBILITIES: Our college invites applicants to apply to the New Student Navigator positions. This is a new role at our community college that provides high-quality service in helping prospective and new students successfully complete the onboarding process. The assigned Navigator serves as the primary point of contact for the new student and provides help with the application, major selection, registration, payment/financial aid, etc. Navigators will communicate with prospective students and their support systems through email, phone, text, Zoom or other web conferencing platforms, and in-person meetings. Their goal is to reduce the barriers to enrollment and to reduce the time from application to enrollment and payment. The Navigator will serve a critical role as part of the student’s success team and will collaborate with college leadership in the execution of college recruiting strategies. In summary, Navigators embrace a holistic model of care and use the case management approach to new student onboarding.
Selected candidates must have ability to work a flexible schedule that will include some evenings and weekend hours during peak enrollment seasons. This position is eligible for some telework, but Navigators must be able to work on either campus, as needed.
QUALIFICATIONS: Associate degree required. Experience in providing client, customer, or patient care. Cultural competency with experience working with diverse populations. Proficiency with Microsoft Office and Google suite. Excellent written and verbal communication. Understanding of and commitment to open-access community college philosophy and student success. Successful completion of criminal background check will be required.
Preferred: Bachelor’s degree. Significant experience working with students in a high school or college setting. Competency in customer relationship management (CRM) software and/or student information systems. Expertise in one or more of the following: college admissions, advising, financial aid/services, etc.
*All full-time classified employees new to the Commonwealth of Virginia will serve a 12-month probationary period.
APPLICATION INSTRUCTIONS: Acceptable application packages are those submitted through the VCCS website located at https://jobs.vccs.edu/postings/43878. Applications reviews will begin March 16, 2022, and will be accepted until positions are filled.
Brightpoint Community College embraces a culture of diversity, equity, and inclusion that empowers anyone from anywhere to be successful in their academic and professional pursuits. We strive to provide an environment that is enriching to all by understanding and appreciating our dimensions of diversity, becoming global citizens, and welcoming new ways of engaging the unique contributions of all people.